FAQ
Answers, considered.
Common questions on our process, timings and services. If yours isn't listed here, please write to us.
Pricing
How much do alterations cost?+
Prices vary with fabric, construction and the complexity of the garment. A written quotation is issued after your fitting. See each service page for an indicative price guide.
Do you charge for a consultation?+
Consultations are complimentary. An estimated price range is provided by email in advance; the final quotation is issued after your fitting.
Turnaround Times
How long do alterations take?+
Standard turnaround is 10–14 days. Bridal usually runs across two or three fittings over several weeks. Priority timelines can be arranged on request.
Appointment Process
How do I book?+
All appointments are private and arranged in advance. Use the booking page or contact the atelier directly.
Can I bring multiple garments?+
Yes — please indicate the number of pieces when booking so we can allow sufficient time.
Home Visits
Do you offer home consultations?+
Yes — home appointments are our standard service, within Greater London and by arrangement further afield.
Is there a charge for home visits?+
Home visits within Greater London are included. Locations further afield are quoted in advance.
Parking
Is parking available at the atelier?+
Street parking and nearby car parks. Details are sent with your appointment confirmation.
Payments
How is payment taken?+
Balance is due on collection. We accept card and bank transfer; bridal work is typically split across a deposit and final payment.
Bridal Timelines
When should I begin bridal fittings?+
8–12 weeks before the wedding for most gowns; 14–16 weeks for complex couture.
How many fittings will I need?+
Two or three fittings are typical for bridal, four for heavily constructed gowns.
Designer Garments
Do you work with all designer houses?+
We work with pieces from all leading luxury houses, including Chanel, Hermès and Loro Piana. We are independent and imply no affiliation with any fashion house.
Collection & Delivery
Do you offer delivery?+
Yes — discreet delivery within London is available; further arrangements on request.